Measuring—and delivering—what consumers really want

The 30 Elements of Consumer Value: A Hierarchy

Measuring—and delivering—what consumers really want

Customer Journey Mapping  good example of customer actions that are mapped to frond stage and back-end interactions and processes

Customer Journey Mapping good example of customer actions that are mapped to frond stage and back-end interactions and processes

Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075                                                                                                                                                     More

Data and Viz: A design thinking approach

Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075 More

Phases of Design Thinking Process.

Design Thinking is the new core

Phases of Design Thinking Process.

HCD Toolkit (v2 - Sept 2014) | A step-by-step guide to the elements of human-centered design | by IDEO.org

HCD Toolkit (v2 - Sept 2014) | A step-by-step guide to the elements of human-centered design | by IDEO.org

Infographic: 72 Ways To Think & Present Your Ideas Read more: http://designtaxi.com/news/376549/Infographic-72-Ways-To-Think-Present-Your-Ideas/#ixzz3cbCibWzS #Dataviz We offer our services in training and consultancy Goal Setting ,KPI Management http://www.jamsovaluesmarter.com

Infographic: 72 Ways To Think & Present Your Ideas Read more: http://designtaxi.com/news/376549/Infographic-72-Ways-To-Think-Present-Your-Ideas/#ixzz3cbCibWzS #Dataviz We offer our services in training and consultancy Goal Setting ,KPI Management http://www.jamsovaluesmarter.com

I love the empathy maps. A tool I haven't used yet, but will in the future.

I love the empathy maps. A tool I haven't used yet, but will in the future.

Landscape Mapping in Service Design | content marketing | design | infographic : 1 | ram55

Landscape Mapping in Service Design | content marketing | design | infographic : 1 | ram55

Ordnung und Kreativität

Ordnung und Kreativität

Empathy map - a service design tool

Empathy map - a service design tool

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