Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075 More
Design Thinking is the new core
Phases of Design Thinking Process.
HCD Toolkit (v2 - Sept 2014) | A step-by-step guide to the elements of human-centered design | by IDEO.org
Infographic: 72 Ways To Think & Present Your Ideas Read more: http://designtaxi.com/news/376549/Infographic-72-Ways-To-Think-Present-Your-Ideas/#ixzz3cbCibWzS #Dataviz We offer our services in training and consultancy Goal Setting ,KPI Management http://www.jamsovaluesmarter.com
I love the empathy maps. A tool I haven't used yet, but will in the future.
Landscape Mapping in Service Design | content marketing | design | infographic : 1 | ram55