Mary Mannek
Weitere Ideen von Mary
C-What?? Untangling CRM, sCRM, and CXM

C-What?? Untangling CRM, sCRM, and CXM

IWI-HSG | Social CRM: Social CRM

IWI-HSG | Social CRM: Social CRM

As Twitter, Facebook and other social channels have continued their virtual takeover of the marketing landscape, they've also reshaped the customer relationship management (CRM) model. CRM solutions and processes have taken on some of the characteristics of social media, growing increasingly interactive and dynamic. - See more at: http://visual.ly/how-social-media-transforming-crm#sthash.SBewRk18.dpuf

As Twitter, Facebook and other social channels have continued their virtual takeover of the marketing landscape, they've also reshaped the customer relationship management (CRM) model. CRM solutions and processes have taken on some of the characteristics of social media, growing increasingly interactive and dynamic. - See more at: http://visual.ly/how-social-media-transforming-crm#sthash.SBewRk18.dpuf