Oliver Zeplin

Oliver Zeplin

Hamburg, Germany
Oliver Zeplin
More ideas from Oliver
The digital interaction | Social CRM Process

like that this article points out it's already happening whether you like or not and that it can expose flaws in your current process - Social Business Enables More Meaningful Customer Relationships

What is digital transformation? It's an over-used phrase in the business, but what exactly does digital transformation mean and how do you apply it?

What is digital transformation? It's an over-used phrase in the business, but what exactly does digital transformation mean and how do you apply it?

McKinsey on Industry 4.0: A confluence of trends & technologies is reshaping manufacturing. http://ent.ms/KLFqQ3

Industry "Digital Compass" framework for process and technology to drive value in business. Developed by McKinsey.

Capgemini Consulting Let the Games Begin Using Game Mechanics to Drive Digital Transformation

Why Gamification Matters Now Over-hyped or duly justified, enterprise gamification - the application of game design techniques to a business setting in order …

The Digital Transformation Divide. Only 25% of companies have mapped the digital customer journey and have a clear understanding of digital touchpoints.

An association marketing pro notes the danger of a key messaging disconnect when discussing member benefits.

Infographic: Half of surveyed companies predict a grim competitive future due to leadership that are not focused on digital transformation. EMC can help your business transform itself with courses designed for company leaders who want to understand the business impact of this new digital age. Http://bit.ly/19QUwJB

Embracing digital technology – a new strategic imperative – infographic by CapGemini Consulting