Erkunde Social Business, Social Media und noch mehr!

My CRM-expo presentation about Next CRM-KAM. Enjoy it. Business is People :-)

© 2014 International Business Machines CorporationIndividuell verkaufen – von Social Media zum Social CRM-KAM Anwenderbericht: Erf...

Social ERP

Social ERP

Me at the GSE IBM Executive Event in Lisbon. From Social Media to Social CRM-KAM. Bringing the I ndividual back into the Social Enterprise. Business is People :-)

Me at the GSE IBM Executive Event in Lisbon. From Social Media to Social CRM-KAM. Bringing the I ndividual back into the Social Enterprise. Business is People :-)

The need of the hour is for a social CRM approach that can effectively allow businesses to capture insights and manage the customer relationship successfully by leveraging the viral nature of the medium. However, companies will need to overcome challenges around control of message, identification of influencers and the need to actively engage with the customer community. http://www.capgemini-consulting.com/think/points-of-view/socializing-crm/ #CRM #Social #infographic

The need of the hour is for a social CRM approach that can effectively allow businesses to capture insights and manage the customer relationship successfully by leveraging the viral nature of the medium. However, companies will need to overcome challenges around control of message, identification of influencers and the need to actively engage with the customer community. http://www.capgemini-consulting.com/think/points-of-view/socializing-crm/ #CRM #Social #infographic

Knowledge based client relationship management framework by leading author and thought leader Ross Dawson.

Knowledge based client relationship management framework by leading author and thought leader Ross Dawson.

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