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How CRM evolves into Social CRM | part of the infographic "The Evolution of Social CRM" by GetSatisfaction

How CRM Evolved into Social CRM — Fidelman. I think the messages come inside of the scrm is my favorite part!

Overview (kind of) of Customer Relationship Management.  Note that as of 2013 the market has moved on and does not feel need to define CRM and instead focuses on the "opportunities" of social crm, analytics and SaaS.

Overview (kind of) of Customer Relationship Management. Note that as of 2013 the market has moved on and does not feel need to define CRM and instead focuses on the "opportunities" of social crm, analytics and SaaS.

Social là 1 chiến lược kinh doanh được hỗ trợ bởi nền tảng công nghệ, các quy luật kinh doanh, các quy trình làm việc....

Today's post is adapted from the Grande Guide to Social CRM, written by the well-known social CRM thinker, Paul Greenberg. There's a lot of talk about social CRM.

The Future of Social Business and Why Social CRM Will Be Key

Jugnoo is the social CRM company located in Toronto. Here they share their Jugnoo Social Strategy Manifesto.

L’evoluzione del CRM in “Social CRM”

Social CRM is best understood in three ways - how it works, what it does, and guidelines for deployment. Social CRM will continue to evolve in years to come.

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