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ITIL - IT Infrastructure Library.  --   The IT Process Wiki is about ITIL (ITIL 2011 & ITIL 2007), ITIL V2, ISO 20000 and IT Service Management (ITSM).

What is new in the current ITIL version 'ITIL The main differences: ITIL 2011 processes vs.

2. ISO/IEC 20000 IT Service Management Model - Google Search

ISO 20000 is a global standard that describes the requirements for an information technology service management (ITSM) system.

ITIL 2011 Templates. -- Free ITIL templates and checklists, ITIL 2011 licensed and ISO 20000 compliant.

- This set of ITIL templates (ITIL can be used as checklists for defining ITIL process outputs. The ITIL document templates can also serve .


ITIL service support desk : How does an information system service desk support business success ?

Program Management Process Templates | Program Process.jpg

SPM as a component of Sourcing and Supplier Management - A simple framework from Ariba

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