Serenity Spa customer reviews
We value our customers feedback, and publish testimonials through our social channels. Want to leave a review? Please do so on TripAdvisor!
"Best spa in Nairobi, hands down. Amazing customer service, always on time, and beautiful ambiance. I love it there. And, during COVID, you can do pedicures in the garden, which feels safe and nice! Everyone wore masks the entire time, which I appreciated too!" - Thank you so much for your amazing feedback on TripAdvisor Rachel, we're very happy you enjoy your Serenity time 🥰🌺
“I had the pleasure to have a treatment here this year with all the craziness. I was reassured by their measures of care and precautions with the pandemic ongoing. The online/phone booking is easy and painless. The place is quiet and I was happy not to hear the traffic or city bustling because its location was great. I got amazing service cannot fault anything. Did the Get Up and Glow package which was a birthday present and it was the epitome of decadent and delicious pampering."
“Visited Serenity Spa - Gigiri for the first time for the FRESH & FEEL GOOD package. The Spa is very delightful, clean and tranquil. I was highly impressed by the top notch customer service the staff have. LENOX (receptionist) has exceptional customer service. LIZ (therapist) She was excellent and very friendly and engaging. I loved her service and the advice she gave me. She was very helpful. Definitely coming back.” Thank you so much for the amazing feedback on TripAdvisor, Esther 😍😍🌺
Let us know what you think! 👩🏾🦱💬 We truly value your feedback so we can continue to improve - and make your experience at Serenity Spas better and better 🥰 We've added a feedback form to our website - do you have a minute to fill it in? 😉💜 #serenityspakenya #nairobi #kenya
“I have always loved going to the spa and Serenity Spa in Gigiri is one of the best in my opinion! The atmosphere is great and the staff is very professional. I specifically recommend Fereshina who gives the best facials and massages!” Thank you so much, Noëmi, for your amazing feedback 🌺 It makes us very happy to hear how much you enjoy our Spa 🥰 . . . #serenityspakenya #nairobi #kenya #spa
We'd like to thank you, our amazing clients, for all your support and loyalty while we navigate the current new realities at our Spas 💜😷 Thank you for doing your part in fulfilling the current safety procedures. We always welcome constructive feedback and are here for you if you have any questions or concerns. We're all in this together! 💙 . . . #serenityspakenya #nairobi #thankyou
"I visited Serenity Spa for a detox wrap and massage treatment followed by the Serenity Spa manicure and pedicure and was very satisfied!🌷(...) 💅 The spa has comfortable treatment rooms and a lovely garden to relax in afterwards if you choose. I recommend this spa for a nice break, rest and relaxation with exceptional standards."
"Serenity Spa completely turns my life around. I arrive overwhelmingly stressed, tense and anxious and receive glorious tender loving care from professional kind and thoughtful people and leave totally relaxed and ready to take on anything. Thank you, Team Serenity." 🧡 When we receive feedback like this, we know we have achieved what we set out to do. Thank you! 🌺 For more reviews about the Serenity experience, visit our TripAdvisor profiles.
"Amazing! Moving from Jozi, I needed to find an 'in the city getaway' and I absolutely love this spa! The staff is professional, understanding and friendly. The place smells great too :) Tip: Fred from the coffee shop makes the best Mochas and sandwiches." - Karibu Kenya and thank you for this fantastic review 🌺 Visit our TripAdvisor page for more reviews or to write one yourself!
"The experience was amazing to say the least. Had a relaxing time with my 3 friends. The staff were very professional and the spa treatment was exceptional. The facility was very clean and welcoming. I would recommend it to anyone who needs some therapeutic time." - we love hearing from our loyal and happy clients 🌺 Thank you for taking the time and sharing your experience. More on our TripAdvisor page. 💫