Serenity Spa customer reviews
We value our customers feedback, and publish testimonials through our social channels. Want to leave a review? Please do so on TripAdvisor!
Best Spa Nairobi
"Best spa in Nairobi, hands down. Amazing customer service, always on time, and beautiful ambiance. I love it there. And, during COVID, you can do pedicures in the garden, which feels safe and nice! Everyone wore masks the entire time, which I appreciated too!" - Thank you so much for your amazing feedback on TripAdvisor Rachel, we're very happy you enjoy your Serenity time 🥰🌺
Customer Feedback (during Covid-19)
“I had the pleasure to have a treatment here this year with all the craziness. I was reassured by their measures of care and precautions with the pandemic ongoing. The online/phone booking is easy and painless. The place is quiet and I was happy not to hear the traffic or city bustling because its location was great. I got amazing service cannot fault anything. Did the Get Up and Glow package which was a birthday present and it was the epitome of decadent and delicious pampering."
“Visited Serenity Spa - Gigiri for the first time for the FRESH & FEEL GOOD package. The Spa is very delightful, clean and tranquil. I was highly impressed by the top notch customer service the staff have. LENOX (receptionist) has exceptional customer service. LIZ (therapist) She was excellent and very friendly and engaging. I loved her service and the advice she gave me. She was very helpful. Definitely coming back.” Thank you so much for the amazing feedback on TripAdvisor, Esther 😍😍🌺
Customer feedback ⭐️
Let us know what you think! 👩🏾🦱💬 We truly value your feedback so we can continue to improve - and make your experience at Serenity Spas better and better 🥰 We've added a feedback form to our website - do you have a minute to fill it in? 😉💜 #serenityspakenya #nairobi #kenya
Serenity Spa Customer review
"It was my first experience here, and I was very pleasantly surprised. The booking was efficient, one phone call, and I was well received and efficiently taken in. (...) I would definitely come back to sample more treatments, already looking forward to the Reflexology!" - Thank you, we love receiving feedback from our clients! 🥰 Head to our TripAdvisor page to leave your own review 🌺 https://bit.ly/38Om8Gs . . #serenityspakenya #thankyou #kenya